IT Support Technician

Job Description

We're seeking an IT Support Technician who is passionate about technology and helping others. In this role, you will provide front-line support to our clients, troubleshooting hardware and software issues, and ensuring smooth IT operations. You will be key in maintaining a high level of customer satisfaction and enhancing user experience.

Responsibilities

• Troubleshoot and resolve technical issues for end-users.
• Assist users in software installation and configuration.
• Manage IT inventory and procurement processes.
• Provide training to users on systems and applications.
• Support network administration tasks as required.
• Participate in IT projects and improvement initiatives.
• Maintain documentation for support processes.
• Help with the development of user guides and manuals.

Requirements

Education

• Certificate IV in Information Technology or equivalent
• Undergraduate degree in IT or related field is preferable

Experience

• 2+ years of experience in an IT support role

Technical Skills

• Windows Operating Systems
• Networking Basics
• Hardware Support

Soft Skills

• Excellent Communication
• Problem-solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Modern Desktop Administrator Associate

Languages

• English: Fluent

Advantageous

• Experience with Mac OS: Familiarity with Mac systems is a plus.

Benefits

• Flexible work hours
• Health and wellness programs
• Ongoing training and professional development
• Supportive team environment

Company Culture

• Team-Oriented: We foster a collaborative work environment where teamwork is essential.
• Continuous Improvement: We believe in ongoing learning and the development of our team members.
• Inclusivity Matters: We value diverse perspectives and encourage everyone to contribute.