IT Support Technician

Gold Coast FULL TIME $65,000 - $80,000 / Year
($5,416 - $6,667 / Month)

Job Description

We are on the lookout for an IT Support Technician who will play a vital role in maintaining the smooth operation of our IT systems. This position is central to providing top-notch technical assistance to our users and ensuring that our technology meets their needs flawlessly.

Responsibilities

  • Serve as the primary contact for users seeking IT support.
  • Diagnose and fix technical issues related to hardware and software.
  • Perform regular maintenance on IT systems and equipment.
  • Assist with data backup and recovery tasks.
  • Contribute to the development of user manuals and support documentation.
  • Ensure adherence to IT security protocols and best practices.

Requirements

Education
  • Diploma in Information Technology or a related field
  • Higher qualifications are advantageous
Experience
  • 3+ years of experience in IT support or help desk roles
Technical Skills
  • Mac OS
  • Cloud Services
Soft Skills
  • Adaptability
  • Attention to Detail
Certifications
  • Microsoft Certified: Azure Fundamentals
  • Cisco Certified Network Associate (CCNA)
Languages
  • English: Fluent

Advantageous

  • Project Management Skills: Experience managing IT projects or initiatives.
  • Experience with IT security policies: Understanding of IT security frameworks and compliance.

Benefits

  • Comprehensive health insurance plans
  • Retirement savings plans with employer matching
  • Generous leave entitlements and work-life balance
  • Employee recognition programs

Company Culture

  • Diversity and Inclusion: We celebrate diversity and aim to create an inclusive workplace for all.
  • Learning Opportunities: Employees are given the chance to upskill and grow within the company.
Status: Closed