IT Support Technician

Job Description

We are on the lookout for an IT Support Technician who will play a vital role in maintaining the smooth operation of our IT systems. This position is central to providing top-notch technical assistance to our users and ensuring that our technology meets their needs flawlessly.

Responsibilities

• Serve as the primary contact for users seeking IT support.
• Diagnose and fix technical issues related to hardware and software.
• Perform regular maintenance on IT systems and equipment.
• Assist with data backup and recovery tasks.
• Contribute to the development of user manuals and support documentation.
• Ensure adherence to IT security protocols and best practices.

Requirements

Education

• Diploma in Information Technology or a related field
• Higher qualifications are advantageous

Experience

• 3+ years of experience in IT support or help desk roles

Technical Skills

• Mac OS
• Cloud Services

Soft Skills

• Adaptability
• Attention to Detail

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Project Management Skills: Experience managing IT projects or initiatives.
• Experience with IT security policies: Understanding of IT security frameworks and compliance.

Benefits

• Comprehensive health insurance plans
• Retirement savings plans with employer matching
• Generous leave entitlements and work-life balance
• Employee recognition programs

Company Culture

• Diversity and Inclusion: We celebrate diversity and aim to create an inclusive workplace for all.
• Learning Opportunities: Employees are given the chance to upskill and grow within the company.