IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to join our dynamic team in Hobart. In this role, you will provide crucial technical support, ensuring the smooth operation of our IT systems. The ideal candidate will have a hands-on approach to troubleshooting and resolving issues, with a passion for customer service and technology.

Responsibilities

• Act as the first point of contact for IT support queries.
• Diagnose and resolve technical issues with IT equipment and software.
• Provide support for remote users as necessary.
• Assist in the development of user training materials.
• Ensure all IT equipment is maintained and updated.
• Help maintain backups and data integrity.
• Report on IT incidents and service performance.
• Participate in team meetings to discuss IT strategies and improvements.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Relevant IT certifications (e.g., Microsoft Certified: Azure Fundamentals) are beneficial

Experience

• 2+ years of experience in technical support roles

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Problem-solving
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services (e.g., AWS, Azure): Understanding of cloud computing concepts and services.
• Experience with scripting languages (e.g., PowerShell, Python): Ability to automate tasks using scripting.

Benefits

• Comprehensive health insurance coverage.
• 401(k) retirement plan with employer matching.
• Wellness programs and employee assistance.
• Access to training and development resources.

Company Culture

• Diversity: We value diversity and inclusiveness in our workplace.
• Work-Life Balance: We strive to provide a balance between work and personal life.
• Community Involvement: We actively participate in community service and outreach programs.