Customer Service Representative

Job Description

As a Customer Service Representative, you will be the first point of contact for our clients in Ballarat. Your role involves addressing customer inquiries, resolving issues, and providing information about our products and services. We are looking for a passionate individual who thrives in a fast-paced environment and has a knack for problem-solving. You will get a chance to positively impact our customer’s experience while working within a supportive team.

Responsibilities

• Manage incoming calls and customer requests with professionalism.
• Analyze customer issues to provide effective solutions.
• Ensure compliance with company policies when handling customer inquiries.
• Contribute to a team environment by assisting colleagues when necessary.
• Stay updated on product and service offerings to provide accurate information to customers.

Requirements

Education

• High School Diploma or equivalent
• Bachelor's degree in Business or Communications preferred

Experience

• 2+ years in customer support or a related field

Technical Skills

• CRM Software
• Data Entry

Soft Skills

• Empathy
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience with live chat support: Demonstrated experience managing customer interactions through live chat platforms.
• Knowledge of conflict resolution techniques: Training in de-escalating conflicts and resolving customer complaints.

Benefits

• Attractive salary and performance bonuses
• Comprehensive training programs
• Team-building activities
• Health insurance options

Company Culture

• Diversity and Inclusion: We value diverse perspectives and committed to creating an inclusive workplace.
• Open Communication: Our culture fosters open dialogue and feedback among team members.
• Innovation: Encouraging new ideas and approaches to improve customer experiences is our goal.