Ticket Dispatcher

Job Description

We are seeking a dedicated Ticket Dispatcher to manage ticket requests and efficiently allocate them to relevant teams. The ideal candidate will possess strong communication skills and thrive in a fast-paced environment.

Responsibilities

• Process ticket orders accurately and efficiently.
• Communicate with drivers to ensure timely departure and arrival.
• Resolve customer inquiries and complaints in a timely manner.
• Keep detailed records of ticket sales and dispatch activities.
• Work closely with operations staff to ensure optimal scheduling.
• Participate in team meetings to discuss process improvements.
• Ensure compliance with safety and security protocols.

Requirements

Education

• High school diploma or equivalent

Experience

• Previous experience in customer service or ticketing roles preferred.

Technical Skills

• Ticketing Software (e.g. Zendesk, Jira)
• Microsoft Office

Soft Skills

• Excellent Communication
• Customer Service
• Time Management

Languages

• English: Fluent

Advantageous

• Knowledge of transportation industry: Understanding of the logistics and operations within the transportation sector.
• Experience working with diverse customers: Ability to engage with a broad range of clientele effectively.

Benefits

• Salary range of $40,000 - $60,000 AUD per year.
• Flexible working arrangements.
• Opportunities for career advancement.
• Employee wellness programs.

Company Culture

• Collaboration: We foster a collaborative and inclusive environment where team input is valued.
• Continuous Improvement: Our commitment to continuous improvement drives us to enhance our operations.
• Customer Focus: We place the utmost importance on delivering top-tier service to our customers.