Hospitality Manager

Job Description

We are seeking an experienced Hospitality Manager to lead our team in Margaret River. The role involves overseeing daily operations, ensuring high standards of guest service, and implementing effective management strategies.

Responsibilities

• Lead and mentor a team of hospitality staff to achieve excellence in service.
• Monitor and evaluate staff performance to meet operational goals.
• Collaborate with marketing efforts to enhance the hotel's visibility.
• Manage financial operations, including budgeting and forecasting.
• Implement guest feedback systems to continuously improve service.
• Ensure all areas of the hotel meet cleanliness and maintenance standards.
• Oversee the planning and execution of hotel events and packages.
• Engage with the local community to promote the hotel's initiatives.
• Conduct regular training sessions to keep staff updated on service standards.

Requirements

Education

• Bachelor's degree in Business Administration or related field

Experience

• Experience in a leadership role within the hospitality industry is preferred

Technical Skills

• Marketing Strategies
• Operational Efficiency

Soft Skills

• Communication
• Team-building

Certifications

• Certificate IV in Hospitality

Languages

• English: Fluent

Advantageous

• Experience in Event Management: Hands-on experience in organizing and managing hotel events and functions.
• Knowledge of Property Management Systems: Familiarity with software used in hospitality management.

Benefits

• Competitive salary and performance bonuses
• Employee discount on hotel stays
• Comprehensive health insurance
• Opportunities for professional development and training

Company Culture

• Team Spirit: We believe that a unified team is key to delivering exceptional guest experiences.
• Innovation: We encourage creative approaches in enhancing our hospitality services.
• Sustainability: Our commitment to sustainability shapes our operations and guest interactions.