IT Support Technician

Job Description

We are looking for an IT Support Technician to join our dynamic team in Canberra. The ideal candidate will provide technical assistance, troubleshoot IT issues, and ensure the smooth operation of our IT systems. You will be pivotal in maintaining our technology infrastructure and supporting our users.

Responsibilities

• Diagnose and troubleshoot technical issues related to hardware/software.
• Perform regular maintenance on IT equipment and systems.
• Provide support for application installations and updates.
• Document solutions and maintain records of support requests.
• Collaborate with peers to improve service delivery.
• Assist in training users on new software and technology.
• Maintain a safe and secure IT environment.
• Communicate effectively with users to understand their needs.
• Participate in IT projects as necessary.
• Evaluate IT support processes for improvements.

Requirements

Education

• Bachelor's degree in Computer Science, IT or related field

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Linux OS
• Active Directory

Soft Skills

• Customer Service Orientation
• Adaptability

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with cloud platforms: Familiarity with AWS or Azure for cloud services management.
• Knowledge of cybersecurity best practices: Understanding of security protocols and safe computing habits.

Benefits

• Comprehensive health insurance
• Annual professional development budget
• Remote work options available
• Employee recognition programs

Company Culture

• Growth Mindset: We are committed to the growth and development of our employees through continuous learning.
• Inclusivity: We welcome diverse backgrounds and experiences, creating an inclusive workplace.
• Work-life Balance: We prioritize work-life balance to promote employee well-being and happiness.