E-Commerce Business Channel Specialist

Job Description

As an E-Commerce Business Channel Specialist, you will be pivotal in managing and optimising our online channels. Your expertise will contribute to driving revenue growth and improving customer satisfaction. Collaborating closely with marketing and sales teams, you will develop strategies that enhance our digital presence and elevate the customer shopping experience.

Responsibilities

• Design and oversee promotional campaigns aimed at driving customer traffic and increasing sales.
• Utilise analytical tools to assess customer behaviour and improve the user experience.
• Monitor inventory levels to ensure product availability across platforms.
• Train and mentor junior team members in best practices for channel management.
• Work closely with IT to ensure the website is functional and user-friendly.
• Implement feedback mechanisms to gauge customer satisfaction and improve services.
• Coordinate with logistics to ensure prompt delivery of products sold through online channels.

Requirements

Education

• Bachelor's degree in Business, Marketing, or related field

Experience

• Minimum 2-3 years of experience in e-commerce management and channel optimisation.

Technical Skills

• E-commerce Platforms
• Google Analytics
• SEO Tools

Soft Skills

• Analytical Skills
• Communication
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience with international e-commerce markets: Understanding of various global e-commerce trends and consumer behaviour.
• Knowledge of UX principles: Familiarity with web design and user experience optimisation.
• Digital Marketing Certifications: Certifications in digital marketing that may enhance your application.