Lodging Manager

Job Description

We are seeking a dynamic Lodging Manager to lead our team at Hospitality Group Australia. The successful candidate will manage daily operations, ensure high standards of guest service, and maintain a welcoming atmosphere. You will be responsible for the overall success of the lodging property, handling guest inquiries, and leading a dedicated team of staff.

Responsibilities

• Lead and motivate the lodging staff to achieve high service standards.
• Develop and implement policies to improve guest satisfaction.
• Oversee the reservation system and ensure accuracy in bookings.
• Conduct staff meetings and provide training opportunities.
• Manage relationships with suppliers and service providers.
• Analyze guest feedback and implement necessary changes.
• Create reports on occupancy rates and revenue.
• Assist in the development of promotional packages and campaigns.
• Ensure efficient handling of financial transactions.
• Respond to guest complaints in a professional manner.

Requirements

Education

• Diploma in Hospitality Management or related field

Experience

• At least 3 years of experience in a similar role

Technical Skills

• Guest Relations
• Event Management

Soft Skills

• Communication
• Problem-solving

Certifications

• Hospitality Management Certification
• Occupational Health and Safety Certification

Languages

• English: Fluent

Advantageous

• Familiarity with Australian hospitality regulations: Knowledge of compliance and legal requirements.
• Previous experience in budgeting and forecasting: Demonstrated skills in financial planning and management.

Benefits

• Comprehensive health and wellness programs
• Flexible work hours
• Employee discounts on accommodation
• Support for professional development

Company Culture

• Open Communication: We encourage open and honest communication at all levels.
• Continuous Improvement: We strive for excellence and constant improvement in our services.
• Safety First: The safety of our guests and employees is our top priority.