Public Safety Telecommunicator

Job Description

As a Public Safety Telecommunicator in Melbourne, you will be a vital first point of contact during emergencies. With a focus on handling urgent calls, you will obtain essential information, dispatch relevant services, and provide reassurance to distressed callers. Your calm demeanor and sharp problem-solving skills will make a significant difference in the lives of individuals facing crises.

Responsibilities

• Manage high-pressure calls with composure and professionalism.
• Utilise computer-aided dispatch systems to log and track incidents.
• Collaborate with first responders to ensure efficient incident handling.
• Assist in the development and training of new telecommunicators.
• Review and analyse call data for improvement of response protocols.

Requirements

Education

• Completion of advanced training in emergency management

Experience

• Experience in a customer service or call center environment is preferred.

Technical Skills

• Computer Literacy

Soft Skills

• Problem-Solving

Certifications

• Knowledge of emergency management systems

Languages

• English: Fluent

Advantageous

• Knowledge of local geography and services: Familiarity with Melbourne's geography aids in effective dispatching.
• Certifications in dispatch technologies: Additional training in dispatch systems can be beneficial.

Benefits

• Comprehensive health coverage and benefits
• Opportunity for career advancement within the organization
• Supportive team environment with a focus on mental well-being
• Modern work facilities with necessary technology

Company Culture

• Innovation: We promote innovative thinking and welcome new ideas for improvement.
• Community Engagement: We actively participate in community initiatives to promote safety and awareness.
• Respect: Respect for each team member and the communities we serve is fundamental to our culture.