Technical Support Engineer

Job Description

We are on the lookout for a driven Technical Support Engineer to join our team in Coffs Harbour. The ideal candidate will be the first point of contact for clients needing technical assistance and will work towards resolving issues in a timely manner.

Responsibilities

• Manage support tickets and ensure timely resolution.
• Identify recurring issues and work on solutions.
• Educate clients on the effective use of our products.
• Work with the development team to communicate client needs.
• Stay updated on product features and changes.
• Offer technical support for hardware and software issues.

Requirements

Education

• Bachelor's degree in Computer Science or IT

Experience

• 2+ years of experience in a technical support role

Technical Skills

• Technical Documentation
• Database Management

Soft Skills

• Teamwork
• Time Management

Certifications

• CompTIA A+

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Familiarity with Voice over IP technologies.
• Certifications in networking: Any additional certifications in networking are preferred.

Benefits

• Comprehensive health insurance
• Retirement savings plan with company matching
• Paid time off and holidays
• Employee engagement programs

Company Culture

• Diversity: We are committed to building a diverse team that reflects different backgrounds.
• Continuous Learning: We offer opportunities for continuous learning and professional growth.