Outpatient Clerk

Job Description

The Outpatient Clerk is integral to the smooth operation of the outpatient department, responsible for maintaining accurate patient records, scheduling appointments, and providing assistance to patients. Your role will facilitate seamless communication between patients and healthcare providers, making a significant impact on patient care.

Responsibilities

• Handle incoming correspondence and manage communication with patients.
• Ensure patient data accuracy and confidentiality at all times.
• Assist patients during their visits and provide necessary instructions.
• Implement efficient scheduling practices to reduce wait times for patients.
• Support administrative staff in organizing departmental events and activities.
• Keep inventory of office supplies and assist in procurement as needed.
• Train new administrative staff on office procedures and systems.
• Continuously seek opportunities to enhance the patient experience.
• Report any issues or concerns to the Outpatient Manager promptly.

Requirements

Education

• Certificate III in Business Administration
• Certificate IV in Health Administration is advantageous.

Experience

• Experience in a medical reception role is preferred.

Technical Skills

• Appointment Scheduling Software

Soft Skills

• Customer Service

Certifications

• Medical Terminology Course Completion

Languages

• English: Fluent

Advantageous

• Demonstrated ability to work effectively under pressure: Adaptable to busy work environments and stressful situations.
• Previous customer service experience: Experience in a role that required direct interaction with customers or clients.

Benefits

• Comprehensive health and wellness benefits.
• Paid time off and holiday leave.
• Career progression opportunities within the healthcare network.
• Supportive team culture.

Company Culture

• Quality Care: We are committed to delivering the highest quality of care to our patients, striving for continuous improvement.
• Respect: We respect each other, our patients, and their families, maintaining a supportive work environment.
• Innovation: We encourage innovative solutions to improve efficiency and patient satisfaction.