IT Support Technician

Job Description

We are on the hunt for a dedicated IT Support Technician to join our vibrant team in Hobart. The ideal candidate will provide first-class technical support and assist in managing IT systems, ensuring that our technology runs smoothly and efficiently for our staff.

Responsibilities

• Provide technical assistance and support to end-users for hardware, software, and network issues.
• Diagnose and resolve technical issues in a timely manner.
• Assist in the installation, configuration, and upgrading of computer systems.
• Maintain IT inventory and documentation in accordance with policies.
• Monitor and manage system performance and user accounts.
• Collaborate with the IT team to develop and implement IT strategies.
• Provide training and support to staff on new hardware/software.

Requirements

Education

• Bachelor's degree in Computer Science or Information Technology
• Additional certification in IT service management is a bonus

Experience

• 3+ years of experience in technical support roles

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Adaptability
• Customer Service

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services (AWS, Azure): Knowledge of cloud computing services and how they can be utilized alongside company operations.
• Experience with scripting languages: Understanding of scripting for automation tasks, beneficial for system improvement.

Benefits

• Competitive salary package
• Health and wellness programs
• Friendly and inclusive work culture
• Opportunities for professional development

Company Culture

• Collaboration: Emphasizing teamwork and open communication to foster innovation and problem-solving.
• Growth Mindset: Encouraging continual learning and personal development for all staff.
• Inclusive Environment: A commitment to diversity and inclusion, where all employees feel valued and respected.