IT Support Technician

Job Description

We are on the hunt for a dedicated IT Support Technician to join our vibrant team in Hobart. The ideal candidate will provide first-class technical support and assist in managing IT systems, ensuring that our technology runs smoothly and efficiently for our staff.

Responsibilities

• Act as the primary support contact for the IT department.
• Resolve computer issues associated with servers, network devices, and applications.
• Help manage and maintain data backups.
• Update and manage inventory lists of IT equipment.
• Assist with projects involving new technology implementations.
• Follow up with end-users to ensure satisfactory resolution of issues.

Requirements

Education

• Bachelor's degree in Computer Science or Information Technology
• Additional certification in IT service management is a bonus

Experience

• 3+ years of experience in technical support roles

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Adaptability
• Customer Service

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with endpoint protection and security tools: Familiarity with antivirus and endpoint protection systems.
• Project Management Skills: Ability to manage small scale IT projects to enhance service delivery.

Benefits

• Comprehensive health insurance
• Paid time off and holidays
• Support for professional qualifications
• Flexible working arrangements

Company Culture

• Innovation: Cultivating an environment that encourages creative thinking and the implementation of new ideas.
• Work-Life Balance: Promoting a healthy work-life balance ensures that our team enjoys their work while maintaining personal commitments.
• Employee Welfare: Investing in employee well-being through various wellness initiatives and support programs.