Taxi Dispatcher

Job Description

We are seeking a proactive and skilled Taxi Dispatcher to coordinate the movement of taxis and drivers. As part of our Operations Team, you will ensure timely and efficient service, maintaining a high level of customer satisfaction.

Responsibilities

• Manage and coordinate taxi bookings to ensure quick response times.
• Track the progress of taxi trips and provide updates to customers.
• Assess and improve service efficiency through operational analysis.
• Maintain logs for driver hours and vehicle inspections.
• Collaborate with other dispatchers for smooth operations.
• Respond to emergency situations and provide immediate solutions.
• Participate in team meetings to discuss improvements and challenges.
• Train new staff in dispatch procedures and customer service standards.

Requirements

Education

• Relevant qualifications in logistics or transport

Experience

• Experience in a similar dispatching role is highly regarded

Technical Skills

• GPS tracking systems
• Comprehensive knowledge of local geography and traffic patterns

Soft Skills

• Time management
• Customer service orientation

Certifications

• First Aid Certification

Languages

• English: Fluent

Advantageous

• Experience with inventory management systems: Familiarity with software that tracks vehicle and driver availability.
• Background in customer relationship management (CRM): Knowledge in CRM tools to enhance customer interactions.

Benefits

• Competitive salary with performance bonuses
• Ongoing training and development opportunities
• Flexible working hours
• A supportive team environment

Company Culture

• Teamwork: We believe in supporting each other to achieve both personal and professional goals.
• Customer Focus: Our customers are at the heart of everything we do.
• Innovation: We encourage creative ideas and solutions to improve our services.