Hotel Recreational Facilities Manager

Job Description

We're searching for a proactive Hotel Recreational Facilities Manager with a passion for hospitality and a focus on providing exceptional services. You will be responsible for overseeing the operation and maintenance of recreation facilities, ensuring guests enjoy outstanding experiences during their stay.

Responsibilities

• Lead the efficient operation and maintenance of all recreational facilities.
• Ensure adherence to health and safety standards across all areas.
• Recruit, train and manage staff for optimal performance and guest service.
• Develop creative recreational programs that enhance guest experiences.
• Collaborate with various departments to align recreational services with overall hotel offerings.
• Maintain the budget for recreational operations and manage expenses effectively.
• Conduct regular inspections of facilities to ensure quality and safety.
• Gather and analyze guest feedback to drive improvements in service delivery.
• Promote a culture of safety and wellness among guests and staff.
• Develop reports on facility performance and guest satisfaction metrics.

Requirements

Education

• Diploma or degree in Recreation Management is preferred

Experience

• Experience in a luxury hotel setting is highly advantageous.

Technical Skills

• Event Planning
• Customer Service

Soft Skills

• Problem-solving
• Time Management

Certifications

• First Aid Certification
• CPR Certification

Languages

• English: Fluent

Advantageous

• Additional certifications in Leisure Management: Relevant certifications to enhance professional knowledge.
• Prior experience in luxury hotels: Exposure to high-end service standards.

Benefits

• Comprehensive health and wellness benefits
• Professional development opportunities
• Generous vacation leave
• Supportive team environment

Company Culture

• Innovation-Driven: We encourage creativity and innovation to continuously improve our guest services.
• Inclusive Environment: We embrace diversity and inclusivity, fostering an environment where all employees can thrive.