IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to join our Hobart team. You will be the first point of contact for technical issues and will work to ensure the smooth operation of our IT infrastructure.

Responsibilities

• Deliver exceptional customer service while troubleshooting technical issues.
• Assist in the setup and configuration of new hardware and software.
• Maintain accurate records of support tickets and resolutions.
• Liaise with third-party vendors to resolve hardware and software issues.
• Conduct user training sessions and workshops.
• Ensure compliance with IT security policies and protocols.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 3+ years of experience in IT support or desktop support

Technical Skills

• Remote Support Tools
• Active Directory
• Help Desk Software

Soft Skills

• Customer Service
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with mobile device management: Knowledge and experience with MDM solutions.
• Scripting knowledge: Familiarity with scripting languages for automation tasks.

Benefits

• Comprehensive health insurance including dental and vision
• 401(k) with employer matching
• Paid time off and holidays
• Employee training programs

Company Culture

• Continuous Learning: We support ongoing education and skill development for all employees.
• Inclusivity: We celebrate diversity and promote an inclusive workplace.
• Work-Life Balance: Fostering a healthy work-life balance is important to us.