Transportation, Storage, and Distribution Managers

Job Description

We are seeking a dynamic Transportation, Storage, and Distribution Manager to oversee our flight reservation operations in Sydney. The successful candidate will manage the reservations team, ensuring efficient processing and high customer satisfaction.

Responsibilities

• Lead the management of flight reservations and ticketing.
• Implement effective staff training and performance evaluation strategies.
• Enhance operational systems to improve customer booking experiences.
• Monitor compliance with safety regulations related to flight operations.
• Liaise with airport staff to coordinate operational activities.
• Develop reports on booking trends and customer feedback.
• Promote a customer-focused culture within the reservations team.
• Engage in dispute resolution and customer advocacy when necessary.

Requirements

Education

• Master's degree in Business Administration or a related field is advantageous

Experience

• 5+ years of experience in airline reservations and team management

Technical Skills

• Industry Compliance Knowledge
• Customer Relationship Management Software

Soft Skills

• Time Management
• Conflict Resolution

Languages

• English: Fluent

Advantageous

• Knowledge of Airline Regulations: Familiarity with airline industry regulations and policies.
• Strong Analytical Skills: Ability to analyse booking trends for strategic decisions.

Benefits

• Generous annual leave policies
• Professional development opportunities
• Flexible working arrangements
• Comprehensive health insurance packages

Company Culture

• Diversity and Inclusion: We value diversity and strive to create an inclusive atmosphere for everyone.
• Employee Recognition: We celebrate our employees' contributions and successes within the organization.