IT Support Technician

Job Description

We are looking for an IT Support Technician to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The successful candidate will handle troubleshooting, maintenance, and upgrades of IT equipment while ensuring excellent customer service.

Responsibilities

• Provide technical support and assistance to staff and clients as needed.
• Document issues and solutions in the help desk management system.
• Assist in maintaining cybersecurity protocols across systems.
• Train users on new technologies and tools.
• Collaborate with the IT team on infrastructure projects.
• Participate in disaster recovery and backup procedures.

Requirements

Education

• Diploma in Information Technology or relevant field
• Bachelor's degree in IT is preferred

Experience

• At least 3 years of experience in an IT support role

Technical Skills

• Troubleshooting Equipment
• Software Installation

Soft Skills

• Problem Solving
• Teamwork

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of Cybersecurity Practices: Understanding of cybersecurity fundamentals and practices.
• Experience with Active Directory: Familiarity with managing Active Directory for user accounts.

Benefits

• Comprehensive health insurance
• Regular training and upskilling opportunities
• Annual performance reviews and bonuses
• Work-life balance initiatives

Company Culture

• Inclusivity: We value diversity and inclusion, welcoming different perspectives.
• Work-Life Balance: We promote a healthy work-life balance for all employees.
• Supportive Leadership: Our leaders are committed to supporting and guiding their teams effectively.