IT Support Technician

Job Description

As an IT Support Technician in Hobart, you will play a crucial role in our IT department, helping to resolve technical issues promptly while providing exceptional service to our users. Candidates with a solid technical background and a proactive approach will excel in this position.

Responsibilities

• Manage and resolve technical support requests via email, phone, and in person.
• Support the configuration of mobile devices and remote access tools.
• Perform routine maintenance on IT equipment to ensure it functions efficiently.
• Assist in implementing IT policies and procedures.
• Conduct regular checks and audits of IT systems.
• Facilitate onboarding processes for new employees, including hardware setup.
• Monitor and report on IT system performance.
• Maintain documentation for all IT support processes.

Requirements

Education

• Associate's degree or higher in IT or Computer Science

Experience

• 3+ years of experience in IT support

Technical Skills

• Active Directory
• Virtualization Technologies

Soft Skills

• Teamwork

Certifications

• CompTIA A+ Certification

Languages

• English: Fluent

Advantageous

• Familiarity with cloud technologies: Experience with cloud services like AWS or Azure.
• Experience in technical documentation: Skills in creating and maintaining user manuals and technical documentation.

Benefits

• Comprehensive health benefits
• Employee assistance program
• Career growth opportunities
• Paid time off and holidays

Company Culture

• Learning and Development: We believe in continuous learning and provide opportunities for personal and professional growth.
• Diversity and Inclusion: We are committed to fostering an inclusive culture and celebrating diverse backgrounds.