IT Support Technician

Job Description

We are currently seeking an IT Support Technician to join our growing team in Gold Coast. The ideal candidate will have a strong background in providing technical support, resolving issues related to hardware and software, and ensuring smooth IT operations for our clients. This role is pivotal in maintaining the high level of service that our customers expect.

Responsibilities

• Respond to user inquiries and provide troubleshooting support.
• Configure and set up IT devices, ensuring optimal performance.
• Collaborate with IT team to enhance system efficiency.
• Provide training and guidance to users on best IT practices.
• Participate in IT improvement initiatives and projects.

Requirements

Education

• Diploma in Information Technology
• Relevant IT certifications (e.g., CompTIA A+, ITIL) are a plus

Experience

• 2+ years of experience in technical support roles

Technical Skills

• Troubleshooting
• Software Installation and Configuration

Soft Skills

• Time Management
• Customer Service Orientation

Advantageous

• Experience with ticketing systems (e.g., Jira, ServiceNow): Familiarity with managing support tickets efficiently.
• Knowledge of cybersecurity principles: Awareness of cybersecurity best practices to protect IT systems.

Benefits

• Competitive salary package
• Flexible working hours
• Professional development opportunities
• Supportive work environment

Company Culture

• Collaboration: We promote a collaborative work environment that encourages teamwork and open communication.
• Innovation: Our team values innovative ideas and encourages creative problem-solving.
• Professional Development: We believe in continuous learning and offer opportunities for training and professional growth.