Hospitality Manager

Job Description

We are looking for an experienced Hospitality Manager to oversee operations in our Byron Bay location. The successful candidate will ensure high standards of service and guest satisfaction while managing a diverse team.

Responsibilities

• Oversee the daily operations of the hospitality venue to ensure the highest standards.
• Recruit, train, and develop staff to provide exceptional service.
• Analyze guest feedback to identify areas for improvement.
• Manage financial responsibilities, including budgeting and reporting.
• Collaborate with the marketing team to promote events and services.
• Ensure compliance with company policies and hospitality standards.
• Implement innovative ideas to enhance guest satisfaction.
• Conduct regular evaluations of services and operations.

Requirements

Education

• Bachelor's degree in Business or Hospitality Management
• Postgraduate qualifications are preferred

Experience

• 5+ years in hospitality management, preferably in a resort or hotel setting

Technical Skills

• Conflict Resolution
• Operational Excellence
• Quality Control
• Sales and Marketing

Soft Skills

• Empathy
• Negotiation Skills

Languages

• English: Fluent
• Spanish: Basic

Advantageous

• Networking skills within the hospitality industry: Established connections that can benefit the venue.
• Experience with revenue management systems: Knowledge of how to maximize venue profitability.

Benefits

• Attractive salary with bonuses based on performance metrics
• Comprehensive health care and dental plans
• Annual leave and paid personal days
• Training and workshops for career advancement

Company Culture

• Community Engagement: We are committed to giving back to the Byron Bay community through various initiatives.
• Innovation: We strive to implement creative solutions in all areas of our operations.