Switchboard Operators, Including Answering Service

Job Description

As a Switchboard Operator, you will be the first point of contact for our clients, responsible for managing and directing incoming calls efficiently. You will ensure that each caller is routed to the appropriate department, enhancing our customer service reputation.

Responsibilities

• Monitor call traffic and adjust routing based on volume.
• Keep detailed logs of inquiries and resolutions for future reference.
• Train new staff on PBX operations and customer service protocols.
• Assist in the creation of communication documentation.
• Work closely with teams to enhance overall efficiency.

Requirements

Education

• Certification in telecommunications or related field preferred

Experience

• 2+ years of experience in a PBX operator role or similar

Technical Skills

• Database Management Software
• Customer Service Platforms

Soft Skills

• Problem-solving
• Time Management

Certifications

• Certificate IV in Telecommunications

Languages

• English: Fluent
• Mandarin: Basic

Advantageous

• Training in customer service best practices: Knowledge of approaches to enhance customer interactions.
• Prior experience in a fast-paced environment: Demonstrated ability to manage workload effectively under pressure.

Benefits

• Health benefits including dental and vision.
• Paid leave and public holiday entitlements.
• Annual bonus based on performance.
• Access to training and development resources.

Company Culture

• Continuous Improvement: We are committed to ongoing training and development opportunities for all employees.
• Employee-Centric Policies: Our policies are designed to promote work-life balance and employee well-being.
• Community Involvement: We actively participate in community outreach and encourage staff involvement.