E-commerce Manager

Job Description

As the E-commerce Manager, you will oversee the online sales strategy, ensuring a seamless shopping experience for our customers. You will lead a dynamic team, driving revenue growth through innovative e-commerce initiatives. If you have a passion for digital marketing and retail, we want you on our team.

Responsibilities

• Lead strategic planning to align e-commerce initiatives with business goals.
• Engage with stakeholders to understand customer needs and feedback.
• Implement innovative technology solutions to improve the e-commerce process.
• Manage customer service procedures to ensure satisfaction.
• Analyse competitors and adjust strategies accordingly.
• Supervise budget management for e-commerce operations.
• Foster a culture of data-driven decision-making within the team.
• Report on online sales performance to senior management.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master's degree in E-commerce or Digital Marketing is a plus

Experience

• 5+ years of experience in managing e-commerce operations

Technical Skills

• SEO/SEM
• Social Media Marketing

Soft Skills

• Strategic thinking
• Time management

Certifications

• Certified Digital Marketing Specialist
• HubSpot Inbound Marketing Certification

Languages

• English: Fluent

Advantageous

• Experience with logistic management systems: Knowledge in managing e-commerce logistics and supply chain.
• Familiarity with customer relationship management (CRM) software: Experience using CRM tools to enhance customer engagement.

Benefits

• Comprehensive health and wellbeing benefits
• Opportunity for remote work
• Professional development and training programs
• Employee discounts on products

Company Culture

• Agility and Adaptability: We thrive on agility and are quick to adapt to market changes.
• Continuous Learning: Our team is committed to personal and professional development.
• Employee Recognition: We celebrate successes and recognise contributions of employees.