E-commerce Manager

Job Description

We are seeking an E-commerce Manager to lead our online retail initiatives in Adelaide. The ideal candidate will possess a robust understanding of e-commerce strategies, digital marketing, and customer engagement practices. In this role, you will be responsible for developing and implementing online sales strategies, optimizing our e-commerce platforms, and enhancing customer experiences.

Responsibilities

• Collaborate with the marketing team to enhance brand awareness online.
• Utilize analytics tools to track customer interactions and buying patterns.
• Implement enhancements to the website based on user feedback.
• Develop training materials for staff on e-commerce best practices.
• Manage relationships with third-party service providers and platforms.
• Optimize product page layouts and content for better visibility.
• Engage in competitor analysis to keep abreast of market trends.
• Work on loyalty programs to boost recurring sales.
• Drive initiatives to enhance customer satisfaction and retention.
• Foster a culture of innovation within the e-commerce team.

Requirements

Education

• Bachelor's degree in Business Management or related field
• Master's degree in Digital Marketing is advantageous

Experience

• 5+ years of experience in a similar role within e-commerce

Technical Skills

• CRM Software
• Email Marketing Tools
• Social Media Advertising

Soft Skills

• Creativity
• Adaptability

Certifications

• Facebook Blueprint Certification

Languages

• English: Fluent

Advantageous

• Experience in mobile commerce: Knowledge of mobile commerce trends and best practices.
• Experience with payment gateway integrations: Familiarity with setting up and managing online payment systems.

Benefits

• Comprehensive health insurance
• Paid time off and holidays
• Professional development reimbursement
• Supportive team environment

Company Culture

• Growth Mindset: We believe in continuous improvement and learning.
• Inclusivity: We foster an inclusive environment where everyone feels valued.