Casino Floor Runner

Job Description

Join our dynamic team as a Casino Floor Runner, where your exceptional customer service skills will shine. This position requires monitoring the casino floor, supporting guests, and maintaining high standards of safety and cleanliness.

Responsibilities

• Oversee the casino floor to ensure a welcoming atmosphere for guests.
• Provide information and assistance to guests regarding gaming options.
• Resolve guest issues or complaints in a professional manner.
• Keep the gaming area tidy and well-stocked with supplies.
• Report any irregularities or suspicious behaviour to management.
• Aid in the setup and breakdown of gaming tables for events.
• Manage cash transactions and payout winnings accurately.
• Strictly follow company policies and procedures.
• Work closely with other departments to improve guest services.
• Take on additional responsibilities as requested by management.

Requirements

Education

• High School Diploma or higher
• Additional certifications in customer service or hospitality are advantageous

Experience

• Experience in the casino or gaming industry is a plus.

Technical Skills

• Problem-solving
• Basic Computer Skills

Soft Skills

• Attention to Detail
• Teamwork

Certifications

• Responsible Service of Alcohol (RSA)
• Current First Aid Certificate

Languages

• English: Fluent

Advantageous

• Experience in High-Volume Environments: Previous work experience in busy settings such as restaurants or bars.
• Flexibility in Work Schedule: Willingness to work nights, weekends, and public holidays.

Benefits

• Comprehensive health insurance
• Generous annual leave policy
• Employee assistance programs
• Workplace training and development opportunities

Company Culture

• Commitment to Excellence: We strive for the highest quality in service and operations.
• Flexibility and Adaptability: Our team is adaptable to change and flexible in meeting guest needs.
• Celebrating Diversity: We value diversity and promote an inclusive workplace for all.