IT Support Technician

Job Description

Join our Canberra office as an IT Support Technician where you'll provide essential IT support to our team. You'll troubleshoot technical issues, assist with system upgrades, and ensure smooth IT operations. We're looking for someone who is tech-savvy and passionate about helping others resolve their IT challenges.

Responsibilities

• Identify and resolve technical issues with a focus on customer service.
• Assist in the documentation of IT procedures and protocols.
• Conduct routine checks on IT equipment and services.
• Collaborate with IT team members on complex issues.
• Provide support during IT system rollouts and upgrades.
• Participate in training sessions and workshops for continuous improvement.

Requirements

Education

• Associate's degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or related roles

Technical Skills

• Windows OS
• Networking
• Hardware Troubleshooting
• Active Directory
• Customer Service

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA A+
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Experience with cloud services such as AWS or Azure: Familiarity with cloud computing concepts and services.
• Knowledge of cybersecurity principles: Understanding of cybersecurity best practices and tools.

Benefits

• Competitive salary and performance bonus
• Health and wellness benefits
• Professional development opportunities
• Flexible work environment

Company Culture

• Supportive Environment: We value teamwork and encourage open communication among all employees.
• Continuous Learning: We invest in the continuous professional development of our staff.
• Diversity and Inclusion: We celebrate diversity and are committed to creating an inclusive workplace.