Hospitality Manager

Job Description

We are seeking a Hospitality Manager to lead our team in Geelong, ensuring our guests have a memorable experience. This role requires expertise in hotel operations, team leadership, and guest services.

Responsibilities

• Develop and implement strategies to enhance guest loyalty and retention.
• Collaborate with marketing to promote hotel services and offerings.
• Conduct regular staff meetings to ensure team alignment and motivation.
• Address and resolve guest complaints in a timely manner.
• Analyze market trends to inform operational strategies.
• Drive sales and revenue initiatives to achieve financial targets.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master's degree in Hospitality Management preferred

Experience

• 5+ years of experience in a senior management role within hospitality

Technical Skills

• Operational Excellence
• Sales and Marketing

Soft Skills

• Conflict Resolution
• Communication Skills

Certifications

• Hospitality Management Certification
• ServSafe Certification

Languages

• English: Fluent

Advantageous

• Familiarity with local tourism trends: Knowledge of Geelong's tourism market and local attractions.
• Strong networking abilities: Ability to establish relationships with local businesses and organizations.

Benefits

• Comprehensive health insurance
• Annual bonuses based on performance
• Flexible working hours
• Career growth pathways

Company Culture

• Innovation: We encourage innovative thinking to continuously enhance our guest experiences.
• Growth and Learning: We support personal and professional growth through training and development.
• Respect and Empathy: We promote a respectful and empathetic work environment for all employees.