IT Support Technician

Job Description

We are currently seeking an IT Support Technician to provide technical assistance and support to our staff and clients. The ideal candidate will have a passion for technology and a knack for problem-solving. You will be responsible for troubleshooting hardware and software issues, managing user accounts, and assisting with network configurations.

Responsibilities

• Respond to and resolve internal staff inquiries regarding IT services.
• Monitor and maintain computer systems and networks.
• Set up new users' accounts and profiles.
• Configure and troubleshoot printers and other peripherals.
• Ensure data backup and recovery procedures are followed.
• Assist in implementing new technology solutions.
• Provide guidance and support during IT rollouts.
• Participate in regular IT audits to ensure compliance.
• Provide updates to management on IT-related issues.
• Stay current with new technologies to address user needs.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Relevant certifications (e.g., CompTIA A+, Network+) are preferred

Experience

• 2+ years of experience in an IT support role

Technical Skills

• Windows and Mac OS
• Networking
• Help Desk Software

Soft Skills

• Communication
• Teamwork
• Problem-Solving

Certifications

• CompTIA A+
• Network+

Languages

• English: Fluent

Advantageous

• Experience with cloud computing platforms (AWS, Azure): Familiarity with managing services on cloud environments.
• Scripting skills (PowerShell, Bash): Ability to automate tasks through scripting.

Benefits

• Health, dental, and vision insurance
• Paid time off and holidays
• Professional development opportunities
• Flexible working hours

Company Culture

• Team Collaboration: We believe in strong collaboration, ensuring all voices are heard.
• Growth and Development: We encourage continuous learning and provide opportunities for professional growth.
• Inclusivity: We foster an inclusive environment where diversity is celebrated.