IT Support Technician in Canberra

Job Description

We are seeking an IT Support Technician to join our Canberra team. This role involves providing exceptional support services, troubleshooting issues, and ensuring the smooth operation of all IT systems. The ideal candidate will have a knack for problem-solving and a passion for technology.

Responsibilities

• Diagnose and resolve technical issues for employees.
• Set up user accounts and permissions in accordance with company policies.
• Assist in security management by ensuring antivirus and firewall settings are up to date.
• Collaborate with the IT team to implement new technologies.
• Participate in team meetings and provide insights on enhancing IT services.
• Support the management of IT assets and lifecycle management.

Requirements

Education

• Certificate IV in IT or related field
• Bachelor's degree in Computer Science or similar is advantageous

Experience

• 3+ years of experience in a similar IT technical support role

Technical Skills

• Mac OS
• Troubleshooting

Soft Skills

• Time Management
• Teamwork

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with IT ticketing systems: Experience using tools for managing IT service requests.
• Basic programming knowledge: Understanding of scripting or programming languages like Python.

Benefits

• Comprehensive health insurance
• Annual performance bonuses
• Employee discounts on IT products
• Work-life balance initiatives

Company Culture

• Team Diversity: We celebrate diverse perspectives and backgrounds, enhancing our team dynamics.
• Ongoing Training: Commitment to continuous learning and skills development for all employees.
• Work Hard, Play Hard: We believe in maintaining a balanced approach to work and fun activities.