Manufacturers Service Representative

Job Description

As a Manufacturers Service Representative, you will provide crucial technical support to clients utilizing our manufacturing equipment. You will be the go-to person for resolving technical issues, training clients, and identifying new sales opportunities.

Responsibilities

• Communicate effectively with clients to gather information on equipment issues.
• Document technical issues and solutions for future reference.
• Assist in the development of educational materials for client training.
• Participate in regular team meetings to share insights and strategies.
• Maintain professional relationships with clients to foster loyalty and trust.

Requirements

Education

• Bachelor's degree in Engineering or related field

Experience

• 2+ years of relevant experience in a customer-facing technical support role.

Technical Skills

• CRM Software
• Manufacturing Software

Soft Skills

• Teamwork
• Multitasking

Languages

• English: Fluent

Advantageous

• Experience in Health and Safety regulations: Knowledge of industry-specific health and safety standards.
• Familiarity with new manufacturing technologies: Staying updated on emerging trends and technologies in manufacturing.

Benefits

• Generous annual leave and public holiday entitlement.
• Employee wellness programs and mental health support.
• Opportunities for career advancement.
• Company-sponsored training and certifications.

Company Culture

• Customer-Centric: We put our customers at the heart of everything we do, ensuring their satisfaction is our priority.
• Diversity and Inclusion: We actively promote diversity, ensuring all voices are heard and respected.
• Respect and Integrity: We uphold the highest standards of respect and integrity in all our dealings.