Entertainment and Recreation Shift Manager

Job Description

We are seeking a highly organized and enthusiastic Entertainment and Recreation Shift Manager to join our vibrant team in Melbourne. In this role, you will manage the daily operations of our entertainment facilities, ensuring a seamless experience for all guests. You will work closely with your team to deliver exceptional service, coordinate activities, and innovate on new recreational offerings that keep our visitors engaged and entertained.

Responsibilities

• Supervise recreational activities to deliver a fun experience.
• Ensure appropriate staffing levels are maintained.
• Monitor guest feedback and implement changes as needed.
• Work closely with marketing to promote upcoming events.
• Conduct safety drills and uphold compliance with safety standards.
• Assist in budgeting and financial planning for events.
• Engage with various community organisations for collaboration.
• Foster a positive work culture within the team.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• Certifications in first aid or event management are a plus

Experience

• 4+ years of experience in entertainment management or a similar role

Technical Skills

• Event Coordination
• Safety Compliance

Soft Skills

• Interpersonal Skills
• Leadership

Certifications

• First Aid Certification
• Emergency Management Certification

Languages

• English: Fluent

Advantageous

• Fluent in another language: Spanish or Mandarin proficiency is advantageous.
• Understanding of customer loyalty programs: Experience with loyalty programs can enhance guest relations.

Benefits

• Health and wellness programs
• Paid time off for holidays and personal days
• Exciting team-building events
• Professional development training

Company Culture

• Fun Atmosphere: Our work environment is dynamic and filled with enthusiasm and energy.
• Growth Mindset: We believe in continuous growth and development for our team members.