Technical Support Specialist

Job Description

We are looking for a Technical Support Specialist to provide top-notch assistance to our clients. In this role, you will troubleshoot software and hardware issues, ensuring that our customers receive timely assistance and guidance. You will also be a key player in documenting and resolving issues through our internal ticketing system.

Responsibilities

• Ensure customer satisfaction by delivering prompt solutions.
• Utilize remote access tools to assist customers effectively.
• Track and prioritize support tickets for efficient handling.
• Engage in continuous learning to enhance technical skills.
• Participate in fostering a positive team environment.
• Assist in onboarding new team members through training.

Requirements

Education

• Bachelor's degree in Computer Science or a related field

Experience

• 3+ years of experience in technical support or help desk

Technical Skills

• Remote Troubleshooting
• Software Installation

Soft Skills

• Empathy
• Problem-solving

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Previous experience in a customer-facing role: Exposure to handling customer interactions effectively.
• Familiarity with ticketing systems: Experience with tools used for tracking and resolving support tickets.

Benefits

• Comprehensive health coverage
• Work from home options
• Employee assistance programs
• Regular team-building activities

Company Culture

• Positivity: We maintain a positive and supportive work environment for all employees.
• Learning Opportunities: We encourage learning and provide resources to help our team grow.
• Inclusivity: Our team thrives on inclusivity and open communication, ensuring everyone feels valued.