IT Support Technician

Job Description

We are seeking a proactive IT Support Technician to join our dynamic team in Gold Coast. The ideal candidate will have strong problem-solving skills, a customer-centric approach, and the ability to troubleshoot hardware and software issues efficiently.

Responsibilities

• Provide first-level support for technical problems.
• Manage user accounts and permissions in Active Directory.
• Assist with the maintenance of IT inventory.
• Coordinate with external vendors for hardware repairs.
• Keep abreast of the latest technology trends and updates.
• Contribute to IT project implementations as needed.

Requirements

Education

• Bachelor's degree in Computer Science or IT-related field
• Additional vendor-specific certifications are a plus

Experience

• 3+ years of relevant experience in IT support

Technical Skills

• Helpdesk Support
• Remote Support Tools

Soft Skills

• Teamwork
• Adaptability

Languages

• English: Fluent

Advantageous

• Experience with network monitoring tools: Hands-on experience with tools like Nagios or PRTG for network monitoring.
• Experience in a fast-paced environment: Ability to thrive under pressure and handle multiple tasks efficiently.

Benefits

• Salary commensurate with experience
• Annual leave and sick leave provisions
• Training and development opportunities
• Supportive team culture

Company Culture

• Supportive Environment: We promote a culture where everyone feels supported in their roles.
• Recognition: We celebrate accomplishments and recognize contributions to the team.
• Diversity: We are committed to fostering a diverse workforce that reflects the community.