Public Safety Telecommunicator

Job Description

Join our dedicated team as a Public Safety Telecommunicator, where you will play a crucial role in managing emergency calls and dispatching necessary services. This position requires individuals to remain calm and composed under pressure while providing exceptional support to both the public and emergency personnel.

Responsibilities

• Receive and assess emergency calls promptly and efficiently.
• Direct the appropriate resources to each emergency situation.
• Keep detailed records and logs of all dispatch activities.
• Liaise with emergency services and other agencies as required.
• Conduct periodic checks on communication equipment functionality.
• Engage in regular training sessions to stay updated on protocols.

Requirements

Education

• High school diploma or equivalent
• Certificate III in Public Safety Communications or a relevant qualification is preferred

Experience

• No specific experience required, however prior exposure to emergency services or customer support is beneficial.

Technical Skills

• Radio communication skills
• Familiarity with GIS systems

Soft Skills

• Teamwork
• Time management

Certifications

• First Aid and CPR certification

Languages

• English: Fluent

Advantageous

• Understanding of local emergency protocols: Knowledge of the procedures and protocols used in local emergency services.
• Experience working with culturally diverse communities: Prior experience engaging with diverse populations and understanding their needs.

Benefits

• Attractive salary package with potential bonuses.
• Employee wellness programs and mental health support.
• Opportunities for career progression within public safety services.
• Supportive team environment with emphasis on work-life balance.

Company Culture

• Integrity and Accountability: We uphold the highest standards of professionalism and accountability in our work.
• Diversity and Inclusiveness: Our workplace values diversity and focuses on inclusiveness in all interactions.
• Empowerment: We empower our employees to make decisions and take ownership of their roles.