Guest Services Manager

Job Description

Join us as a Guest Services Manager! This role involves leading a dedicated team, implementing service excellence, and creating memorable experiences for our guests in Port Macquarie. We are looking for someone with a customer-first attitude.

Responsibilities

• Lead and motivate the guest service team to achieve excellence.
• Develop guest service strategies to improve operational efficiency.
• Create a welcoming environment for guests upon arrival.
• Respond promptly to inquiries and requests from guests.
• Ensure adherence to health and safety regulations.
• Collaborate with the General Manager to develop training programs.
• Establish relationships with local businesses to enhance guest experience.
• Conduct regular performance evaluations of guest service staff.

Requirements

Education

• Diploma in Hospitality Management or related field
• Bachelor's degree preferred

Experience

• 3-5 years of experience in hospitality management or guest services

Technical Skills

• Customer Service
• Leadership
• Problem-Solving

Soft Skills

• Communication
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience in a luxury hotel environment: Familiarity with high-end service standards and clientele.
• First Aid Certification: Certification in First Aid to ensure guest safety and well-being.

Benefits

• Competitive salary package with performance incentives
• Ongoing training and development opportunities
• Employee discounts on services and dining
• Work-life balance initiatives

Company Culture

• Team Spirit: We believe in nurturing teamwork and collaboration amongst all staff.
• Excellence in Service: Our commitment to outstanding guest service drives our daily operations.
• Innovation: We encourage creative ideas to enhance the guest experience.