IT Support Technician

Job Description

We are on the lookout for an IT Support Technician to help maintain and support our IT infrastructure. You'll be responsible for troubleshooting hardware and software issues, ensuring a seamless user experience for all employees. If you enjoy solving problems and working with technology, we want you on our team.

Responsibilities

• Provide daily IT support to staff members across the organisation.
• Identify and resolve network connectivity issues.
• Maintain the integrity of IT systems and assist in upgrades.
• Document IT processes for user reference.
• Ensure compliance with security policies.
• Participate in hardware and software assessments.
• Provide training to new employees on IT systems.
• Coordinate software rollout and updates.
• Work with third-party IT vendors on support issues.
• Support the IT Manager in continuous improvement initiatives.

Requirements

Education

• Diploma or Bachelor's degree in IT or related field
• IT-specific certifications are highly desirable

Experience

• 2+ years in IT support or help desk environments

Technical Skills

• Mac OS
• IT Security Protocols

Soft Skills

• Adaptability
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Experience with Virtualization Technologies: Knowledge of virtual environments and management tools.
• Familiarity with ITIL framework: Understanding of IT service management best practices.

Benefits

• Health insurance and retirement benefits
• Opportunities for professional development and certifications
• Work-life balance initiatives
• Team-building and engagement activities

Company Culture

• Inclusivity: We embrace diversity and promote an inclusive work environment.
• Work-Life Balance: We support a healthy work-life balance for all employees.
• Employee Well-being: We prioritize employee well-being and provide resources for health and wellness.