E-commerce Manager

Job Description

As an E-commerce Manager, you'll lead our online sales strategy, optimising the customer journey to enhance user engagement and drive conversion rates. Your responsibilities will include overseeing product listings, managing digital marketing initiatives, and analysing sales performance to inform future strategies.

Responsibilities

• Manage all aspects of the e-commerce strategy from planning to execution.
• Optimize the product assortment based on customer data and sales trends.
• Collaborate with SEO specialists to improve product visibility online.
• Lead digital marketing initiatives to boost traffic and conversion rates.
• Develop multi-channel strategies to reach broader audiences.
• Ensure compliance with all e-commerce regulations and policies.
• Foster a data-driven culture within the e-commerce team.
• Lead initiatives to improve the user journey and customer satisfaction.

Requirements

Education

• Bachelor's degree in a relevant field
• MBA or equivalent is a plus

Experience

• 5+ years of experience in e-commerce or digital marketing

Technical Skills

• SEO/SEM
• Data Analysis Tools

Soft Skills

• Communication
• Problem-solving

Languages

• English: Fluent

Advantageous

• Experience with CRM systems: Familiarity with customer relationship management platforms like Salesforce.
• Knowledge of supply chain management: Understanding of inventory and logistics processes to ensure timely delivery.

Benefits

• Comprehensive health and wellness programs
• Paid parental leave
• Annual training budget for skills enhancement
• Access to employee assistance programs

Company Culture

• Continuous Growth: Employees have access to continuous learning and growth opportunities.
• Customer Focus: Our mission is centred around enhancing customer satisfaction through exceptional experiences.
• Collaboration: We foster a collaborative work environment where diverse ideas lead to stronger strategies.