Retail Manager

Job Description

As a Retail Manager in Bendigo, you will lead a dedicated team focusing on sales, customer service, and operational management. Your role will be vital in driving store performance, ensuring exceptional customer experiences, and developing team capabilities.

Responsibilities

• Drive store initiatives that promote customer loyalty and satisfaction.
• Collaborate with marketing to plan promotional events.
• Implement effective scheduling to optimize team productivity.
• Resolve customer complaints and feedback promptly and effectively.
• Ensure a clean, safe, and organized store environment.

Requirements

Education

• Diploma in Retail Management or related field

Experience

• 3+ years of experience in a retail supervisory role

Technical Skills

• Customer Relationship Management
• Inventory Control

Soft Skills

• Conflict Resolution
• Team Development

Languages

• English: Fluent

Advantageous

• Fluency in a second language: Bilingual abilities to cater to diverse customer demographics.
• Experience with staff scheduling software: Proficiency in using scheduling tools for better team management.

Benefits

• Health and wellness programs
• Annual performance bonuses
• Generous employee discounts
• Career advancement opportunities

Company Culture

• Respect and Inclusion: We value diversity and aim to create an inclusive environment where everyone feels welcome.
• Continuous Improvement: We are committed to improving our processes and service for both teams and customers.
• Transparency: We promote open communication and transparency throughout the organization.