IT Support Technician

Job Description

We are seeking an IT Support Technician to join our Canberra-based team. The ideal candidate will possess a strong understanding of IT support principles, outstanding problem-solving abilities, and excellent communication skills. You'll be responsible for troubleshooting hardware/software issues, providing technical assistance, and maintaining IT systems to ensure smooth operations.

Responsibilities

• Respond to user inquiries and incidents via email, phone or ticket system.
• Resolve user problems promptly to avoid disruption of company operations.
• Documentation of issues and resolutions in the help desk management system.
• Assist in developing IT support documentation and training materials.
• Collaborate closely with other IT team members and departments.
• Participate in on-call rotations for after-hours support as necessary.
• Ensure compliance with company policies in maintaining IT equipment.
• Support system backups and disaster recovery initiatives.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree is preferred

Experience

• 2+ years of experience in IT support or a related field

Technical Skills

• Windows and Mac OS
• Networking Fundamentals
• Software Installation
• Remote Support Tools
• Hardware Troubleshooting

Soft Skills

• Communication
• Problem-solving
• Customer Service

Certifications

• CompTIA A+ Certification
• Microsoft Certified Solutions Expert (MCSE)

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems: Familiarity with helpdesk ticketing tools like Jira or ServiceNow.
• Knowledge of cybersecurity principles: Understanding of basic cybersecurity measures and protocols.

Benefits

• Health and dental insurance coverage.
• Professional development opportunities.
• Flexible work schedule.
• Employee wellness programs.

Company Culture

• Collaborative Environment: Our workplace prioritizes teamwork and collaboration among employees.
• Open Communication: We value transparency and encourage open dialogue on all levels.
• Continuous Learning: Opportunities for further professional development and training are available.