Product Support Engineer

Job Description

As a Product Support Engineer, you will be crucial in providing technical assistance for our products. Your role involves troubleshooting software and hardware issues, supporting end-users, and ensuring product quality.

Responsibilities

• Assist customers with product-related inquiries and troubleshoot issues.
• Work with the technical team to ensure quick resolution of issues.
• Monitor and manage customer support tickets.
• Test products and provide feedback on functionality.
• Develop training materials and conduct user training.
• Document technical issues and their solutions.
• Update internal tracking systems for support requests.
• Engage with users to gather feedback and improve products.
• Contribute to continuous improvement initiatives.
• Support the development team with testing new features.

Requirements

Education

• Bachelor's degree in Information Technology, Computer Science, or a related field

Experience

• Previous experience in a customer-facing support role is preferred

Technical Skills

• JavaScript
• Git

Soft Skills

• Analytical Skills
• Teamwork

Certifications

• AWS Certified Solutions Architect

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Proficiency in remote troubleshooting tools such as TeamViewer.
• Knowledge of SaaS products: Experience in supporting software as a service applications.

Benefits

• Attractive remuneration package
• Comprehensive health insurance
• Work-life balance initiatives
• Opportunities for promotions and advancement
• Support for continuous learning

Company Culture

• Support for Work-Life Balance: We promote a healthy work-life balance with flexible scheduling options.
• Continuous Learning: We provide various learning opportunities to enhance skills and knowledge.
• Community Engagement: We actively participate in community initiatives and encourage employee involvement.