Patient Representatives

Job Description

As a Patient Representative, you will play a pivotal role in our healthcare facility by ensuring smooth patient registration, managing appointment schedules, and verifying insurance details. The ideal candidate should possess exceptional communication and organizational skills to enhance patient experience.

Responsibilities

• Collect and verify patient information during registration.
• Enter patient data into the Electronic Medical Record (EMR) system.
• Manage appointment schedules and reduce waiting times for patients.
• Assist patients and families with questions regarding their registration.
• Maintain confidentiality in accordance with HIPAA regulations.
• Participate in staff meetings to improve patient registration processes.
• Assist in training new staff on patient registration protocols.
• Provide support during peak times to ensure exceptional patient service.
• Follow up with patients regarding appointment reminders.

Requirements

Education

• Relevant qualifications in Health Administration or related field

Experience

• Experience with patient registration and insurance verification

Technical Skills

• Medical Billing Software

Certifications

• Telemedicine Platforms Experience

Languages

• English: Fluent
• Mandarin: Conversational

Advantageous

• Experience in medical billing and coding: An advantage to assist with patient financial interactions.
• Customer service experience from hospitality industry: Experience that enhances interpersonal skills and patient interactions.

Benefits

• Comprehensive health benefits
• 401(k) plan with company match
• Paid time off and sick leave
• Opportunities for further training and certifications

Company Culture

• Diversity: We celebrate diversity and are committed to creating an inclusive workplace.
• Growth Mindset: We prioritize personal and professional growth opportunities for our team members.
• Community Engagement: We actively engage with our community to ensure we meet their needs.