IT Support Technician

Job Description

We are currently looking for an IT Support Technician in Gold Coast who will be responsible for helping our users overcome technical challenges. Your role will involve resolving support tickets, maintaining IT documentation, and collaborating with different teams to ensure our IT systems run perfectly.

Responsibilities

• Support users with a variety of IT-related issues.
• Ensure the integrity of the company's IT systems.
• Install and troubleshoot network devices.
• Participate in IT projects, contributing to successful outcomes.
• Document procedures and user guides.
• Identify and recommend enhancements to IT systems.
• Manage ticketing system and follow-up on unresolved issues.
• Assist in maintaining IT service level agreements (SLAs).

Requirements

Education

• Diploma in IT or Computer Sciences
• Bachelor's degree in IT or similar

Experience

• 3+ years experience in user support roles

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Adaptability
• Customer Service

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with project management tools: Familiarity with tools like Jira or Trello.
• Knowledge of scripting languages: Basic knowledge of PowerShell or Python for automation tasks.

Benefits

• Comprehensive health insurance package
• Professional development funding
• Annual salary reviews
• Employee recognition programs

Company Culture

• Innovation-Driven Culture: Encouraging creative problem solving and innovative solutions in our IT support processes.
• Supportive Leadership: Emphasis on mentorship and support to help employees thrive in their roles.
• Flexibility and Work-Life Balance: We promote flexible work arrangements to support work-life balance for our employees.