E-commerce Manager

Job Description

As an E-commerce Manager, you will play a critical role in managing and enhancing our online presence. We are looking for someone who can innovate, lead, and execute e-commerce initiatives that meet customer needs and exceed their expectations.

Responsibilities

• Create reports on e-commerce performance metrics and KPIs.
• Develop partnerships with strategic vendors and service providers.
• Manage relationships with logistics partners to ensure efficient order fulfilment.
• Identify and resolve customer issues related to online shopping.
• Upgrade the e-commerce platform and implement new features as required.

Requirements

Education

• Bachelor's degree in Marketing, Business, or a related field
• Postgraduate qualification in Digital Marketing is a plus

Experience

• 5+ years of experience in e-commerce or digital marketing management

Technical Skills

• E-commerce Tools
• Data Analysis

Soft Skills

• Creative Thinking
• Negotiation Skills

Languages

• English: Fluent

Advantageous

• Knowledge of customer relationship management (CRM) systems: Proficiency in using CRM platforms to manage customer data and interactions.
• Experience in A/B testing and conversion rate optimization: Experience with A/B testing methodologies to optimize website performance.

Benefits

• Generous annual leave and personal days
• Professional development opportunities
• Employee wellness programs
• Flexible work-from-home arrangements

Company Culture

• Continuous Improvement: We are committed to continuous improvement and learning within our team.
• Flexibility: We understand the importance of work-life balance and offer flexible work arrangements.
• Employee Recognition: We celebrate successes and recognize the contributions of our team members.