Computer Support Specialist

Job Description

As a Computer Support Specialist, you will be the first point of contact for client IT issues, providing exemplary support and solutions. You'll troubleshoot various technical issues across hardware and software, ensuring systems run smoothly and efficiently.

Responsibilities

• Support clients with technical problems and inquiries, demonstrating patience and empathy.
• Perform diagnostics on IT systems to isolate issues.
• Ensure data security and system updates are implemented regularly.
• Deliver training to staff on new software tools and applications.
• Prepare reports on common issues and progress on resolutions.
• Assist in managing IT inventory and asset tracking.
• Work with third-party vendors to resolve hardware and software issues.

Requirements

Education

• Bachelor's degree in Computer Science or a related field
• Relevant industry certifications are a plus

Experience

• 2-4 years of experience in IT support or a related role

Technical Skills

• Troubleshooting Skills
• Service Desk Software

Soft Skills

• Customer Service Orientation
• Adaptability

Certifications

• Microsoft Certified IT Professional

Languages

• English: Fluent

Advantageous

• Experience with ITIL Framework: Familiarity with ITIL processes and standards for IT service management.
• Knowledge of Active Directory: Experience in managing user accounts and permissions within Active Directory.

Benefits

• Comprehensive health insurance coverage
• Professional development and mentorship programs
• Paid time off and holiday leave
• Relaxed and friendly work environment

Company Culture

• Innovative Thinking: We encourage out-of-the-box thinking to drive innovative solutions.
• Continuous Improvement: Our team is dedicated to continuous improvement and professional growth.
• Employee Recognition: We celebrate our employees' hard work and achievements regularly.