Utility Clerk

Job Description

We're on the lookout for a Utility Clerk to handle administrative tasks for our utility operations. The position involves document management, data entry, and responding to customer queries, making it crucial for maintaining our service standards.

Responsibilities

• Data entry and management for utility invoices and customer records.
• Facilitating efficient communication with customers to resolve inquiries.
• Preparing reports and providing administrative support to management.
• Maintaining organized files and documentation for auditing purposes.
• Assisting with budget preparation and expenditure tracking.
• Collaborating closely with cross-functional teams.
• Supporting the implementation of new administrative processes.
• Contributing to team meetings and discussions about service improvement.

Requirements

Education

• High School Diploma
• Bachelor's degree in Business Administration or related field (preferred)

Experience

• 1-3 years of experience in administration or customer service, ideally in utilities

Technical Skills

• Utility Billing Software
• Data Entry Systems

Soft Skills

• Adaptability
• Problem Solving

Languages

• English: Fluent

Advantageous

• Experience in Budget Preparation: Experience in assisting with budget management and financial tracking.
• Customer Service Excellence: Proven track record of providing outstanding customer service in previous roles.

Benefits

• Comprehensive health coverage
• Employee wellness programs
• Annual leave and sick leave
• Support for continuing education

Company Culture

• Innovative Environment: We encourage innovation and creativity in our workplace, empowering employees to explore new ideas.
• Employee Engagement: We value employee engagement and create a positive environment for everyone.
• Diversity and Respect: Our commitment to diversity and respect for all individuals is fundamental to our success.