Customer Support Representative

Job Description

Looking for a Customer Support Representative in Newcastle who is enthusiastic about assisting customers and solving their issues. You will be the first point of contact, addressing queries and ensuring customer satisfaction through effective communication and problem resolution.

Responsibilities

• Respond promptly to customer inquiries and provide accurate information.
• Handle customer complaints with empathy and resolve issues effectively.
• Assist in training new team members on customer service procedures.
• Compile feedback from customers to improve service offerings.
• Engage in continuous training to stay updated on products and services.

Requirements

Education

• High School Diploma or equivalent
• Bachelor's degree in Business Administration or related field is preferred

Experience

• 1+ years of experience in customer service or support

Technical Skills

• CRM Software
• Microsoft Office Suite

Soft Skills

• Communication
• Problem-solving

Languages

• English: Fluent

Advantageous

• Experience in a similar role: Previous experience in customer service can enhance your application.
• Knowledge of customer service best practices: Understanding the latest trends in customer service delivery.

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits
• Professional development opportunities
• Flexible working arrangements

Company Culture

• Teamwork: We believe in the power of collaboration to achieve exceptional results.
• Customer-Centric: Our customers are at the heart of everything we do.
• Growth and Development: We support our employees' growth and professional development through training and mentorship.