First-Line Supervisors of Personal Service Workers

Job Description

Join us as a First-Line Supervisor of Personal Service Workers where you will manage a team of Bellhops and ensure excellence in guest services. You will play a vital role in maintaining our reputation through effective supervisory skills and customer engagement.

Responsibilities

• Lead a team of Bellhops in delivering exceptional guest services.
• Handle guest requests and ensure satisfaction through effective service coordination.
• Monitor and evaluate staff performance to ensure adherence to service standards.
• Facilitate training programs aimed at improving service delivery and staff skills.
• Manage daily operations, including scheduling and staff assignments.
• Report any operational issues or guest concerns to management promptly.
• Maintain a clean and welcoming entrance area for guests.
• Foster strong relationships with guests to encourage repeat visits.
• Implement guest feedback mechanisms to continually improve service quality.
• Assist with special events and requests to enhance the guest experience.

Requirements

Education

• Cert IV in Hospitality or relevant experience
• Diploma in Hospitality Management is an advantage

Experience

• 4+ years of supervisory experience in a hospitality setting

Technical Skills

• Event Coordination
• Scheduling Software

Soft Skills

• Interpersonal Skills
• Problem Solving

Languages

• English: Fluent

Advantageous

• Multilingual Abilities: Ability to communicate in other languages is a plus.
• Previous Experience in Luxury Hotel Chains: Experience working in high-end hotels is advantageous.

Benefits

• Comprehensive health, dental, and vision coverage
• 401(k) plan with employer contribution
• Paid time off and holiday pay
• Opportunities for professional development

Company Culture

• Innovation in Service: We encourage innovation and are always looking for ways to improve guest experiences.
• Continuous Growth: We provide opportunities for skill enhancement and career advancement.
• Respect and Inclusivity: We are committed to creating an inclusive environment where every employee is valued.