Field Service Representative

Job Description

As a Field Service Representative, you will provide exceptional technical support to clients while ensuring the smooth operation of equipment. Your problem-solving skills and ability to work independently in dynamic environments will be crucial to our team's success.

Responsibilities

• Offer on-site support to customers in a timely manner.
• Troubleshoot and resolve technical hardware and software issues.
• Conduct installations and configurations of company products.
• Ensure documentation of all service tasks and resolutions.
• Provide exceptional customer service by actively listening to client needs.
• Stay updated with the latest technology trends relevant to equipment serviced.
• Maintain communication with the team for continuous improvement.
• Demonstrate flexibility in responding to changing customer requirements.
• Train staff and clients on new products and updates.
• Contribute to a safe work environment by adhering to safety protocols.

Requirements

Education

• Relevant technical qualification in IT or Engineering
• Certifications in PLC or robotics are highly regarded

Experience

• 2+ years’ experience handling technical equipment in the field

Technical Skills

• Technical Knowledge
• Diagnostic Skills

Soft Skills

• Teamwork
• Customer Service Focus

Certifications

• Current Driver's License
• Industry-specific certifications (e.g. electrical, mechanical)

Languages

• English: Fluent

Advantageous

• Experience with robotic systems: Expertise in robotic technology and technical support.
• Experience with remote access software: Ability to utilize remote access tools to provide support.

Benefits

• Generous leave entitlements including parental and personal leave
• Workplace culture that values diversity and inclusion
• Employee assistance and counselling services
• Annual company retreats and team-building activities

Company Culture

• Inclusivity: We are dedicated to building a workforce that reflects the diversity of the communities we serve.
• Team Spirit: Our company culture emphasizes teamwork and collaboration, creating a supportive environment for all employees.
• Integrity: We uphold the highest standards of integrity and ethics in our dealings with clients and colleagues.