Hospitality Manager

Job Description

We are seeking a Hospitality Manager with a passion for exceptional service to lead our hotel operations in Sydney. The successful candidate will be responsible for daily management tasks, ensuring guest satisfaction, and fostering a positive team culture.

Responsibilities

• Lead the hotel team to deliver outstanding customer service and hospitality.
• Manage budgets and forecasts, ensuring financial targets are met.
• Supervise all departments to maintain high operational standards.
• Develop marketing strategies to promote hotel services and special offers.
• Enhance guest satisfaction through personalized service and attention to detail.
• Evaluate staff training needs and develop training programs accordingly.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• Master's degree is a plus

Experience

• 5+ years of experience in hotel management

Technical Skills

• Hotel Management Software
• Financial Management

Soft Skills

• Leadership
• Communication
• Problem-solving

Certifications

• Certified Hotel Administrator (CHA)
• Certified Hospitality Supervisor (CHS)

Languages

• English: Fluent
• Mandarin: Intermediate

Advantageous

• Experience with event planning and coordination: Proven track record of organizing successful events.
• Knowledge of local attractions and tourism trends: Familiarity with the local market to enhance guest experiences.

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits including gym memberships
• Flexible working hours
• Opportunities for professional development
• Employee discounts on hotel services

Company Culture

• Teamwork: We promote a culture of teamwork and collaboration to enhance guest experiences.
• Diversity: We value diversity in our workforce and encourage unique perspectives.
• Community Involvement: We support local charities and community initiatives, fostering a sense of belonging.