Utilities Service Investigator

Job Description

As a Utilities Service Investigator, you will play a crucial role in resolving customer complaints regarding utility services. Your responsibilities will include investigating service faults, conducting site visits, and collaborating with internal teams to ensure prompt resolution of customer issues.

Responsibilities

• Respond to customer inquiries promptly and with empathy.
• Coordinate with service technicians to identify service faults.
• Analyze service disruptions and root causes for improvement.
• Document investigation procedures and outcomes for each case.
• Liaise with regulatory bodies regarding compliance issues.
• Assist in developing training materials for new team members.
• Facilitate workshops to enhance team knowledge and skills.
• Collaborate with management to refine customer service protocols.
• Engage in community outreach to educate the public on utility services.
• Maintain a positive relationship with customers and stakeholders.

Requirements

Education

• Bachelor's degree in relevant fields

Experience

• Experience in the utilities sector preferred

Technical Skills

• Regulatory Compliance Knowledge
• GIS Software Proficiency

Soft Skills

• Team collaboration
• Time management

Advantageous

• Knowledge of Lean Six Sigma methodologies: Experience in process improvement techniques.
• Project management experience: Familiarity with managing projects from inception to completion.

Benefits

• Comprehensive health and wellness benefits
• Generous leave policies
• Professional development opportunities
• Supportive team environment

Company Culture

• Innovation: We encourage innovative thinking and problem-solving among our team.
• Work-Life Balance: We recognize the importance of balancing work and personal life.